How Famspot handles personal information.

Who We Are

Famspot helps families develop small everyday habits through quests, approvals, progress, and rewards. In this policy, "Famspot", "we", "us", and "our" refer to the Famspot website, product, and related communications.

What We Collect

Depending on how you use Famspot, we may collect:

• Contact details, such as your first name and email address.
• Form details you submit when starting a trial, downloading a guide, or contacting us.
• Website attribution details, such as the page you submitted from, referral information, ad or campaign codes, and UTM parameters.
• Basic technical information, such as browser, device, IP address, and website usage information collected through normal server logs or analytics tools.
• Advertising and browsing information collected through the Meta Pixel, such as pages visited, product views, checkout-link clicks, cookie identifiers, and available ad-click or referral information.
• If you create a Famspot account, family and account details needed to operate the product, such as parent account details, child profile details, quests, approvals, points, rewards, and progress records.

We do not ask children to submit information through the public marketing forms on this website.

How We Collect Information

We collect information when you:

• Visit our public website, where the Meta Pixel collects information automatically as described below.
• Submit a form on the Famspot website.
• Start a free trial or download a Famspot guide.
• Use the Famspot product or create a family account.
• Click links in Famspot ads, emails, or campaigns.
• Communicate with us directly.

Why We Use Information

We use personal information to:

• Send requested guides, resources, and trial registration links.
• Operate, support, and improve Famspot.
• Understand which campaigns and website pages are helping families find Famspot.
• Measure and improve our Facebook and Instagram advertising, and support relevant advertising and audience creation.
• Respond to questions, support requests, or privacy requests.
• Send relevant Famspot updates, onboarding emails, and product communications.
• Protect the website and product from spam, misuse, and security issues.

You can unsubscribe from marketing emails using the unsubscribe link in those emails, where available.

When We Share Information

We may share information with service providers who help us run the website, product, email delivery, analytics, hosting, security, or customer support. We also share website activity and technical information with Meta through the Meta Pixel for the measurement and advertising purposes described below. We may also disclose information if required by law, to protect our rights, or to protect users and families.

Meta Pixel, Cookies, And Advertising

We use the Meta Pixel, provided by Meta, the company behind Facebook and Instagram, on our public website. The Pixel loads when you visit a page and sends information from your browser to Meta. Meta may use cookies and similar technologies to collect or receive information from this website and other websites that use its tools.

Our website sends these events to Meta:

• Page views: when a website page is opened.
• Product views: when the Choreboard or Fridge Notices product page is opened.
• Checkout starts: when a payment link is clicked to open Stripe checkout. This records a click, not confirmation of a completed purchase.

Product-view and checkout events include the product name and identifier; checkout events also include an item count. Information received by Meta may include the page URL, referring page, event time, IP address, browser and device information, and cookie or advertising identifiers. These identifiers can help associate a visit with an advertisement or recognise a browser across visits.

We use this information to understand ad performance and improve our campaigns. It can also support advertising audiences, including showing Famspot ads to people who previously visited our website. Meta may match this activity with information it already holds, including a Facebook or Instagram account, and use it for measurement, personalised advertising, and other purposes described in its own policy. This information is not necessarily anonymous to Meta.

Learn how Meta handles information in the Meta Privacy Policy and Meta Cookies Policy.

Your Advertising And Cookie Choices

• You can review your advertising preferences and available controls for activity from other businesses in Meta Accounts Center. Options may vary by account and location.
• You can use your browser settings to block or delete cookies and enable tracking protection. Blocking cookies alone may not prevent every Pixel request; browser tools that block tracking scripts can limit those requests.
• You can contact us at hello@famspot.com with questions or requests about our use of your information for advertising.

Meta's advertising controls affect how it uses information and do not necessarily stop our website from sending events. Deleting cookies does not delete information already received by Meta. Unsubscribing from Famspot emails does not change browser tracking or Meta advertising settings.

Overseas Disclosure

Some service providers we use may store or process information outside Australia, including through cloud hosting, email, analytics, and infrastructure services. Where practical, we choose reputable providers and take reasonable steps to protect personal information.

Information shared with Meta may be processed outside Australia, including in the United States and other countries where Meta operates. Meta's Privacy Policy explains its international data handling practices.

Security And Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We keep information only for as long as needed for the purposes described in this policy, unless a longer period is required for legal, security, product, or record-keeping reasons.

Children And Family Information

Famspot is designed for families, with parents or guardians managing the family account and approval flow. If the product collects child profile or progress information, it is used to provide the Famspot family experience, such as quests, approvals, points, rewards, and progress tracking.

Parents or guardians can contact us to ask about access, correction, or deletion of family or child profile information associated with their account.

Access, Correction, And Complaints

You can contact us to ask for access to personal information we hold about you, request a correction, or raise a privacy concern. We will respond within a reasonable time and may need to verify your identity before acting on a request.

Email: hello@famspot.com

Changes To This Policy

We may update this privacy policy as Famspot grows or as our information handling practices change. The latest version will be published on this page with an updated date.