How Famspot handles personal information.

Who We Are

Famspot helps families develop small everyday habits through quests, approvals, progress, and rewards. In this policy, "Famspot", "we", "us", and "our" refer to the Famspot website, product, and related communications.

What We Collect

Depending on how you use Famspot, we may collect:

• Contact details, such as your first name and email address.
• Form details you submit when starting a trial, downloading a guide, or contacting us.
• Website attribution details, such as the page you submitted from, referral information, ad or campaign codes, and UTM parameters.
• Basic technical information, such as browser, device, IP address, and website usage information collected through normal server logs or analytics tools.
• If you create a Famspot account, family and account details needed to operate the product, such as parent account details, child profile details, quests, approvals, points, rewards, and progress records.

We do not ask children to submit information through the public marketing forms on this website.

How We Collect Information

We collect information when you:

• Submit a form on the Famspot website.
• Start a free trial or download a Famspot guide.
• Use the Famspot product or create a family account.
• Click links in Famspot ads, emails, or campaigns.
• Communicate with us directly.

Why We Use Information

We use personal information to:

• Send requested guides, resources, and trial registration links.
• Operate, support, and improve Famspot.
• Understand which campaigns and website pages are helping families find Famspot.
• Respond to questions, support requests, or privacy requests.
• Send relevant Famspot updates, onboarding emails, and product communications.
• Protect the website and product from spam, misuse, and security issues.

You can unsubscribe from marketing emails using the unsubscribe link in those emails, where available.

When We Share Information

We do not sell personal information. We may share information with trusted service providers who help us run the website, product, email delivery, analytics, hosting, security, or customer support. We may also disclose information if required by law, to protect our rights, or to protect users and families.

Overseas Disclosure

Some service providers we use may store or process information outside Australia, including through cloud hosting, email, analytics, and infrastructure services. Where practical, we choose reputable providers and take reasonable steps to protect personal information.

Security And Retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We keep information only for as long as needed for the purposes described in this policy, unless a longer period is required for legal, security, product, or record-keeping reasons.

Children And Family Information

Famspot is designed for families, with parents or guardians managing the family account and approval flow. If the product collects child profile or progress information, it is used to provide the Famspot family experience, such as quests, approvals, points, rewards, and progress tracking.

Parents or guardians can contact us to ask about access, correction, or deletion of family or child profile information associated with their account.

Access, Correction, And Complaints

You can contact us to ask for access to personal information we hold about you, request a correction, or raise a privacy concern. We will respond within a reasonable time and may need to verify your identity before acting on a request.

Email: hello@famspot.com

Changes To This Policy

We may update this privacy policy as Famspot grows or as our information handling practices change. The latest version will be published on this page with an updated date.